Help & support

1. Open Allyo and choose Continue with email (or Continue with Google).
2. Enter your email and the 6-digit code we send you — or, if you already have an account, sign in with your PIN.
3. New to Allyo? Add your name and mobile number, create a 6-digit PIN, accept the Terms and confirm you're 18 or over.

1. Go to Profile → Edit profile (or Settings → Update profile).
2. Add a clear photo of yourself, a cover photo and a short description (up to 300 characters).
3. Check your username — it's how other Members know you.
4. Add up to 6 feature photos on your Profile — they appear on your Offering cards.

1. Tap Create in the bottom bar.
2. Pick the one category that fits best.
3. Fill in the details, choose the area you serve, your days and a cover photo.
4. Accept the Terms and the User guidelines, then Send for review. You can also save a draft.
5. Wait for admin approval. Your Offering appears in the app only after the Allyo admin team approves it. Follow its status in Settings → My Offerings: *Pending* (waiting for approval — not visible to others), *Live* (approved and visible), or *Rejected* (with a note explaining why — fix it and resubmit).
6. Editing a live Offering sends it back to *Pending*; it's hidden until it's approved again.

• To book, open an Offering, tap Request to book and confirm with Yes.
• Open Requests in the bottom bar to see requests you've received and sent, grouped by Pending, Accepted and Declined.
• On a received request, tap the Member to see their public profile, then Accept or Decline (you can add a short note when declining).

• Chat opens once a request between you is accepted. Tap Chat on the request or on the Offering, or open the chat icon on Home.
• Swipe a message to reply to it. Long-press a message to reply, retry a failed message or delete it.
• Ticks show whether a message is sent (✓), delivered (✓✓) or read (blue ✓✓).
• Not connecting? Check your internet. Messages you write offline are sent automatically when you're back online.

• Block: open the Member's profile, tap ⋮ and choose Block. They can't send you requests, chat with you or see your profile. Unblock any time in Settings → Blocked members.
• Report: email to be announced with the Member's username, the Offering title or a screenshot, and what happened. We review every report, and remove content or accounts that break the User guidelines.

• Your balance and full history are in Settings → Credits.
• You earn 1 Credit a day just by opening Allyo.
• If a Credit movement looks wrong, email us with the date and what you were doing.

• Tap the area pill (📍) at the top of Home to search for an area or use your current location, and set the distance with the slider.
• Denied location access? You can still search for an area by name — or allow access later in your phone's Settings → Allyo → Location.

• Not getting alerts? Check your phone's Settings → Notifications → Allyo, and make sure you're signed in on that phone.
• Signing out stops notifications on that phone.

• Meet in a public place first and tell someone where you're going.
• Never share card, bank or UPI details, one-time codes or your PIN — Allyo will never ask for them.
• Trust your instincts. If something feels wrong, leave, block the Member and report them.

Email to be announced — please write from the email address registered to your Allyo account and include your username, your phone model and what you were trying to do. Support hours: Monday to Friday, 10 AM – 6 PM IST. We usually reply within 2 working days.